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Cracked it!: How to solve big problems and sell solutions like top strategy consultants
Summary
This book, "Cracked It!", presents a comprehensive problem-solving methodology for business and management challenges. The authors outline common pitfalls in problem-solving and introduce the 4S Method as a structured approach to tackle complex issues effectively. Here's a summary of the key points:
- Five Common Pitfalls in Problem-Solving:
- Flawed Problem Definition: Misunderstanding or oversimplifying the core issue.
- Solution Confirmation: Starting with a solution and seeking evidence to support it, rather than thoroughly analyzing the problem.
- Wrong Framework: Applying an inappropriate conceptual framework to understand and solve the problem.
- Narrow Framing: Limiting the problem scope too much, often by drawing false analogies with familiar situations.
- Miscommunication: Failing to effectively communicate solutions to decision-makers.
- The 4S Method:
- State: Clearly define the problem using the TOSCA framework (Trouble, Owner, Success criteria, Constraints, Actors).
- Structure: Break down the problem into its component parts and organize them logically.
- Solve: Generate and test hypotheses to find the best solution.
- Sell: Communicate the solution effectively to stakeholders.
- Hypothesis-Driven Thinking:
The book emphasizes the importance of using hypotheses to guide problem-solving while being aware of cognitive biases like confirmation bias. It suggests safeguards such as working in teams and challenging assumptions.
- TOSCA Framework for Problem Statement:
- Trouble: Identify the gap between current reality and desired state.